Terms and Conditions

1. Introduction

1.1 This page (together with the documents referred to on it) tells you the terms and conditions on which we supply Coventry VIP Cards. Further details regarding Coventry VIP can be found on our website www.coventryvip.co.uk Please read these terms and conditions carefully and make sure that you understand them, before ordering a Coventry VIP Card from our site and becoming a member. You should understand that by ordering a VIP Card, you agree to be bound by these terms and conditions.

1.2 You should print a copy of these terms and conditions for future reference.

1.3 We reserve the right to amend these terms and conditions at any time by giving you notice by posting the amended terms and conditions on our site. However, please note that you will be subject to the terms and conditions in force at the time that you ordered a Card from us, unless any change to these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you).

2. Information about us

2.1 We operate our site. We are Coventry BID a subsidiary of Coventry City Council. Our office address is Floor 7. Civic Centre 4, Much Park St, Coventry, CV1 2PY

3. How the contract between you and us is formed

3.1 After placing an order for a Coventry VIP Card, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to become a cardholder. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that a Card has been dispatched. The contract between us will only be formed when we send you a card or confirmation of payment (where applicable).

4. Term

4.1 The card is a one-off payment membership is continuous you are requested to inform us if you change email address.

5. Consumer rights

5.1 You have the right to cancel your initial registration of membership with us within 7 days of your original purchase. .

5.2 To cancel your membership, you must call us on 024 7683 1266 Monday to Friday 9.00am to 5.00pm. Upon cancellation you will receive a confirmation email; it is recommended that this is kept for your own personal records.

5.3 If you cancel your membership within the cooling off period, you will be entitled to a refund of your payment, You will also be responsible for the cost of returning your card in an unused condition and in the original packaging. Subject to any other statutory rights you may have, we do not provide refunds for any cancellations after the expiry of the cooling off period.

6. Availability and delivery

6.1 You will receive your card within 30 days of our confirmation of your acceptance, unless there are exceptional circumstances.

7. Price and payment

7.1 The price of membership will be as quoted on our site from time to time, except in cases of obvious error.

7.2 The cost for a replacement card should you require one will be £5. 

7.3 Prices include VAT.

7.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you confirmation.

7.5 Payment must be by credit or debit card, or by such other method as we may agree from time to time. We will charge your credit or debit card when your order is placed.

8. Participating venues and use of your VIP Card

8.1 On presentation of your card, participating venues/shops will offer the current discount specified on the Website at the time of presentation.

8.2 Participating venues/shops may exclude Fridays, Saturdays, all of December and bank holidays. Please check our site for further details. Please refer to individual offers as other exclusions may apply.

8.3 Offers advertised on our site are only available to members who present a VIP card. Such offers are not available in conjunction with any other offers that participating vendors may be running.

8.4 Any attempted misuse of VIP cards may result in confiscation.

8.5 We will use reasonable endeavours to update our site to show the particulars of participating venues/shops and the terms of their availability for participation. Participating venues/shops may, however, be entitled to withdraw  or to change the terms and conditions of their availability after you have become a member and we shall have no liability for any such withdrawals or changes in terms and conditions or availability.

8.6 Members will have the benefit of any additional businesses which join the scheme at a later date and any increase in availability of participating venues.

8.7 Our printed marketing material is intended as a guide of businesses who are participating at the time of publication and, therefore, may not include all participating venues at any one time.

9. Our liability

9.1 Subject to clause 9.3, if we fail to comply with these terms and conditions, we shall only be liable for the card fee.

9.2 Subject to clause 9.3, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

9.2.1 loss of income or revenue;

9.2.2 loss of business;

9.2.3 loss of profits; or

9.2.4 loss of anticipated savings.

9.3 Nothing in this agreement excludes or limits our liability for:

9.3.1 death or personal injury caused by our negligence;

9.3.2 fraud or fraudulent misrepresentation;

9.3.3 any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

9.3.4 any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

9.4 Where you purchase services from any participating businesses, any losses or liability arising out of, or in connection with, such services shall be the relevant participating businesses liability. We accept no liability for any bad experiences or bad service at any of the participating businesses. We will not become involved in any dispute between you and any business.

9.5 We do not give any warranty for any goods or services accessed through, or displayed on, our site.

10. Written communication

10.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. Notices

11.1 All notices given by you to us must be given to The BID manager at marc.dwyer@coventry.gov.uk. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 10 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

12. Waiver

12.1 Failure by us to enforce any of these terms and conditions will not prevent us from subsequently relying on, or enforcing, them.

13. Severability

13.1 If any court or competent authority decides that any of the provisions of these terms and conditions are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.

14. Third party rights

14.1 A person who is not party to these terms and conditions shall not have any rights under or in connection with it under the Contracts (Rights of Third Parties) Act 1999.

15. Entire agreement

15.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of these terms and conditions. We each acknowledge that, in entering into these terms and conditions, neither of us relies on, or will have any remedies in respect of, any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them. Nothing in this clause limits or excludes any liability for fraud.

16 Law and jurisdiction

16.1 This agreement shall be interpreted in accordance with the English law and subject to the non-exclusive jurisdiction of the English Courts.